Italy in worldwide health crisis and concern

In light of the recent global health crisis Coronavirus Disease 2019 (COVID-19) and of the recent news leading to global travel restrictions to Italy, concern is growing among travellers worldwide: “What is the current situation in Italy and how this may affect our booking?”

At Casa Faro, Favignana, we care deeply about the safety and the well-being of our people and guests. We are working in compliance with all state authorities and follow their guidelines to minimise any health risk to our people and guests. Coping with ongoing uncertainties can be difficult and we will do our best to keep you informed and share all the information you need to help you make decisions about your planned trips. In this difficult moment we want to communicate our support to you and our confidence in the ability of the accommodation and tourism sector to respond and recover from the impacts of COVID-19.

As this situation rapidly evolves, we know there is an atmosphere of uncertainty. Whilst we feel confident, we may not be sure whether things will change between now and the date of your arrival. With this in mind, wewould like to share the actions we’re taking and the policies we are implementing to help you make informed decisions about your own travel plans and your existing booking at Casa Faro, Favignana.

Helping you make travel decisions

As a traveler you rightly question whether you should change your plans. First of all, you are advised to consult:

  • The World Health Organization (WHO) areas designated as heavily impacted 
  • The new TripAdvisor resource page  with all the latest COVID-19 travel information from trusted sources brought together in one place

We will also be proactive with our guests and audience and offer the right support in order to keep their booking in order. What is that exactly? We have put in place the following emergency policies:

  • Possibility to Postpone your booking to a future time with no added cost*
  • Free Cancellation within 15 days from check-in date
  • Best Price guaranteed and Early Booking Offers from our website
  • Full Refund cancels in case of proved emergency

What you can do to stay healthy

At a time when we are all committed to making the best possible decisions given the difficult circumstances, we deeply appreciate your care and collaboration. Whether you’re at home or traveling, the WHO recommends practicing good hygiene to protect yourself against infection — by washing your hands frequently with soap or alcohol-based sanitizer, maintaining distance between yourself and anyone who is coughing or sneezing, and avoiding touching your eyes, nose and mouth. If you become sick, please seek medical attention quickly.

#AndraTuttoBene (Everything Will Be Fine)

Our community is exercising exra-ordinary efforts and sacrifices, both in our regular lifestyle and business economy, with strict self-isolation in order to curb the spreading of COVID-19 and favour the promptest recovery. “Andra’ Tutto Bene” is our motto in Italy. Whilst we are deeply aware of the economic impact that COVID-19 has already had and will continue to have on your activities and on the global tourism ecosystem, we maintain a positive outlook that this viral outbreak will clear up in the next few weeks or so. And we will be there when the crisis will end! Therefore, we are trying our very best to link with our guests’ concerns to ensure you are happy to keep life rolling and your travels and deserved vacation plans alive and kicking – the most stimulating activities in which human beings can engage.

We wish you to be able to face this crisis in the best possible way and look forward welcome you. 

Stay Safe, #andratuttobene!

* Even if the date will be in our high season (based on availability)

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